Terms & Conditions

Last Updated: July 2026

Welcome to Four Brother Enterprises (FBE Group). By placing an order, requesting a quote, or otherwise using our website and services, you agree to the following Terms & Conditions. Please read them carefully before doing business with us.

1. General

Four Brother Enterprises (FBE Group), House 4, St 11, Abdullah Garden H13, Islamabad (near Madina Heights), supplies thermal paper rolls, POS rolls, ATM rolls, barcode labels & stickers, cash register rolls, office stationery, and customized business supply solutions to retailers, hospitals, supermarkets, pharmacies, restaurants, banks, fuel stations, and corporate clients across Pakistan.

These Terms & Conditions apply to all quotations, orders, and transactions made through our website, WhatsApp, phone, or in person, and govern the relationship between Four Brother Enterprises (“we,” “us,” “our”) and the customer (“you,” “your,” “buyer”).

2. Quotations & Orders

All product prices, quotations, and offers are subject to change without prior notice.
A quotation is not a confirmed order. An order is only confirmed once the required advance payment (see Section 3) has been received and acknowledged by us.
Order specifications (size, quantity, core diameter, print design, adhesive type, etc.) must be confirmed in writing (via WhatsApp, email, or the order form) before production or dispatch begins. We are not responsible for errors arising from incorrect or incomplete information provided by the customer.

3. Payment Terms

Advance Payment: A minimum of 40% advance payment of the total order value is required to confirm and process any order. Production, procurement, or dispatch will only begin once this advance has been received.
Balance Payment: The remaining 60% balance must be paid before dispatch, upon delivery, or as mutually agreed in writing at the time of order confirmation, depending on the order type and customer relationship.
Accepted Payment Methods: We accept bank transfer / IBFT to our official company account, cash on delivery (COD) for eligible smaller orders in select cities, and advance payment for bulk and corporate orders.
Credit Terms: Credit arrangements may be offered to regular and corporate clients at our sole discretion, after an established business relationship, and subject to a separate written agreement.
Orders for which the 40% advance is not received within the agreed timeframe may be cancelled or placed on hold without further notice.
All payments should be made only to Four Brother Enterprises’ official bank account or authorized representatives. We are not responsible for payments made to unauthorized individuals or accounts.

4. Order Cancellation & Refunds

Cancellation requests must be made in writing before production or dispatch has commenced.
If an order is cancelled after production has started or materials have been procured/customized specifically for the order, the 40% advance payment is non-refundable, as it covers material, labor, and processing costs already incurred.
If we are unable to fulfil a confirmed order due to reasons within our control, the advance payment will be refunded in full or adjusted against a future order, as preferred by the customer.
Custom or personalized orders (custom sizes, printed logos/designs, special adhesive, etc.) cannot be cancelled or returned once production has begun, except in cases of manufacturing defect.

5. Delivery

We aim to dispatch confirmed orders within 24–48 hours. Delivery typically takes 2–4 working days for major cities (Islamabad, Rawalpindi, Lahore, Karachi, Faisalabad, Peshawar) and may take longer for remote areas.
Delivery timelines are estimates and may vary due to courier delays, weather, public holidays, or circumstances beyond our control. We are not liable for delays caused by third-party courier services.
Tracking details will be shared once the order is dispatched.
Risk in the goods passes to the customer upon handover to the courier service or upon collection, as applicable.

6. Product Quality & Samples

All products undergo quality inspection before dispatch.
Free samples are available on request; the customer is only responsible for courier charges on sample delivery.
Since samples are provided to allow the customer to verify quality before a bulk order, no claims regarding product quality will be entertained after a bulk order is placed on the same specification as an approved sample.
Minor variations in paper shade, thickness, or roll length within standard industry tolerances do not constitute a defect.

7. Returns & Damaged Goods

Any complaint regarding damaged, defective, or incorrect goods must be reported within 48 hours of delivery, along with photographic evidence, via WhatsApp or email.
Goods that have been used, altered, printed on, or are not in their original packaging are not eligible for return.
Approved returns/replacements for defective or incorrect items will be processed at our discretion, either through replacement, credit note, or refund of the affected amount.

8. Custom Orders

Custom specifications (size, core, adhesive strength, printed branding/logo, etc.) must be confirmed and approved in writing (including design proof, where applicable) before production begins.
Once a custom order is confirmed and advance payment is received, changes to specifications may not be possible without additional cost and time.
We are not liable for errors in custom designs, logos, or text that were approved by the customer prior to production.

9. Minimum Order Quantity (MOQ)

Four Brother Enterprises primarily operates as a wholesale/bulk supplier. Standard MOQs and pricing tiers apply, though flexible arrangements may be made for small businesses or trial orders at our discretion.
Bulk and corporate contract pricing, along with applicable MOQs, will be communicated separately and confirmed in writing.

10. Limitation of Liability

Our liability for any order is limited to the value of that specific order.
We are not liable for indirect, incidental, or consequential losses (such as loss of business or profits) arising from delayed delivery, product performance, or compatibility with the customer’s equipment.
It is the customer’s responsibility to confirm compatibility (size, core, etc.) of ordered products with their machines/devices prior to placing an order.

11. Changes to Terms

Four Brother Enterprises reserves the right to update or amend these Terms & Conditions at any time without prior notice. The updated terms will be posted on this page with a revised “Last Updated” date. Continued use of our services after such changes constitutes acceptance of the revised terms.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Pakistan. Any disputes arising from transactions with Four Brother Enterprises shall be subject to the exclusive jurisdiction of the courts of Islamabad.

13. Contact Us

For any questions regarding these Terms & Conditions, please reach out to us:

Email: fourbrothers.enterprise027@gmail.com
Phone/WhatsApp: 0307-8450608 / 0304-5104437
Address: House 4, St 11, Abdullah Garden H13, Islamabad (near Madina Heights)
Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM